EAP Services

Employee Assistance Program (EAP) Services

Timely evaluations and referrals for work-related concerns, including attendance, job performance, substance use, and mental health. Clear recommendations that support employee wellbeing, patient or customer safety, and organizational performance.

Who EAP Services Help

  • Employees seeking confidential support for work, health, or personal stressors
  • Supervisors and managers managing performance, safety, or conduct concerns
  • HR leaders building a consistent pathway for referral and follow-through
  • Union representatives coordinating support for members
  • Small and mid-sized employers without an internal clinical team

What To Expect: EAP Evaluation Process

Intake and Triage

Brief call to understand the referral reason, timelines, and workplace context. Scheduling provided within one business day.

Document Review

Review of referral notes, job description, attendance or performance documentation, and relevant policies when supplied by HR or a supervisor.

Clinical Interview

Structured assessment of symptoms, stressors, substance use risk, coping skills, and work functioning. Evidence-based screening tools used as indicated.

Collateral and Coordination

With signed releases, coordination may include HR, supervisor, union representative, or treating providers, to align next steps.

Written Evaluation and Recommendations

Clear summary with risk considerations, and specific recommendations for care and workplace support.

Care Pathway and Follow-Through

Referrals to counseling, higher levels of care when needed, and a return-to-work or stay-at-work plan with optional check-ins.

Why Choose H.L. Counseling Enterprise, Inc.

  • Experienced leadership: Directed by Dr. Hakeem Lumumba, PhD, with 30+ years of clinical experience and advanced credentials.
  • Rapid response: Every inquiry answered within 24 hours so work disruptions are minimized.
  • Clear guidance: Practical, evidence-based recommendations and referral options.
  • Confidential care: Private, secure evaluations, with information shared only by authorization or as required by law.
  • Culturally responsive: Respect for diverse backgrounds, roles, and workplace settings.

Confidentiality and Professionalism

Employee privacy is protected. Information is shared only with written authorization or when required by law and policy. Evaluations occur in a private, secure setting, with compliant telehealth available when appropriate.

Evaluation Components

Documentation You Receive

Clinical details are shared only with proper authorization or as required by law.

How To Prepare

Employees

Photo ID, current medications, prior treatment records if available, and a list of concerns or goals.

Employers and HR

Referral notes, job description, relevant policy excerpts, and contact information for the authorized point of contact.

Supervisors or Union Representatives

Observed behaviors or performance trends, dates and examples, and any deadlines or policy timelines.

Get Started with EAP Services

Create a clear pathway to help employees and protect your organization. Begin with a confidential intake today.